Return & Refund Policy

At Cowmeow & Co, every order is made especially for you—with love and inspired by Cowmeow. 🐾 Because each product is printed on demand, our return policy is a little different from that of traditional retail stores. We appreciate your understanding and are committed to making sure you have a great shopping experience.

Made-to-Order Products

Every item is produced individually after you place your order. This print-on-demand process helps reduce waste and allows us to offer a wide variety of unique designs.

Because each item is made specifically for you, we are unable to accept returns or exchanges for the following reasons:

Ordering the wrong size, color, or style
Change of mind
Accidental purchases
Providing an incorrect shipping address

Please review all product details, sizing charts, and shipping information carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

Your satisfaction is important to us. If your order arrives:

Damaged during shipping
With a printing or manufacturing defect
Incorrect (such as receiving the wrong item or a different size than the one you ordered)

we'll make it right at no additional cost to you.

Please email hellocowmeow@gmail.com within 25 days of delivery and include:

Your order number
A brief description of the issue
Clear photos showing the problem

Once your claim is reviewed and approved, we'll gladly send you a free replacement or issue a full refund, including any applicable shipping costs.

Order Changes & Cancellations

Since production begins shortly after an order is placed, we can only accept order changes or cancellations within 24 hours of purchase. Cancellations after the 24-hour window aren't possible once production begins

If you need to make any changes, please contact us as soon as possible. While we'll always do our best to help, we cannot guarantee changes once production has started.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

Personalized or custom-made products
Gift cards
Items marked as Final Sale

Lost or Delayed Packages

If your tracking information shows your package as Delivered but you haven't received it, we recommend first contacting your local postal carrier or delivery service.

If you still need assistance, please reach out to us. We'll do our best to help investigate the issue and guide you through the next steps.

Refund Processing

Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days.